outsourced customer service in Bulgaria

What are the Benefits of Offshore Outsourcing to Bulgaria?

Bulgaria is one of the most popular nearshore outsourcing destinations in Eastern Europe and for good reasons. Whether you are looking for an outsourced call centre operation, or an extended development team, the cost-effective landscape of Bulgaria is perfect.   One of the biggest advantages of Bulgaria over other nearshoring and offshoring outsourcing destinations is the ready availability of highly ...
Nearshore Outsourcing in Bulgaria - Call Center

Best Nearshore Outsourcing Destinations – Bulgaria vs Ukraine

The practice of outsourcing business operations to a trusted Nearshore location has been growing in popularity as a way to access a bigger talent pool, tackle market challenges and adopt advancements in technology.   As a decision bearing a high degree of importance, choosing a suitable and reliable outsourcing location is crucial.   Nearshoring, which in the geographical context of ...

BPO: Dedicated vs Shared Agents

Their entire focus is on YOU A dedicated agent will live and breathe your business and nothing else. Their most precious resource – attention and focus – will be available solely to you. It’s proven that it takes people time to refocus when switching between unrelated tasks, hence valuable time is lost and productivity reduced. A dedicated agent will maximise ...