What Our Clients Say

A number of FTSE 350 organisations and fast-growing start-ups choose to partner with ProcessFlows and get access to industry-specific expertise and a cost-effective extension of their resource base. See what some of them say about how ProcessFlows helped them overcome their business challenges.

Intuitive BI's Case Study

“Having invested in helpdesk infrastructure in my previous businesses, I was acutely aware of the resources that this can absorb, which while delivering long term benefits can be disruptive to the business in the short term.”Read More »

Software Paradise's Case Study

Switching to our managed services business model enabled UK online software provider, Software Paradise, to cut operational overheads by over 60%. This released budget to fund critical additional resource for business development and ongoing staff training.Read More »

ProjxIT's Case Study

Partnering with us to supply a remote telemarketing service which promotes their Project and Portfolio Management Solutions, has saved ProjxIT 50% on the equivalent in-house cost.Read More »

Avanquest's Case Study

Every year Avanquest’s European operation sells hundreds of thousands of individual software licenses via Retail and Web in the UK, France, Germany and Spain, supporting customers via local language help desks.Read More »

ITIL's Case Study

Partnering with us to supply remote administrative resource to support online IT Service management students, has enabled ITIL Training Zone to sustain rapid growth and maintain profitability.Read More »

Thintech's Case Study

Partnering with us to provide outsourced help desk, engineering and marketing services for their business, enables IT consultancy Company Thintech to fully invest their transformation and implementation skills on business development and new customers.Read More »

Moving customer service to ProcessFlows has been a 100% positive experience both for us and our consumers. We are saving a substantial amount of money and our customers are getting a much higher level of response to their helpdesk queries.

Olivier Thirion, General Manager Softcity, Avanquest Software

“We have not looked back. Operating as an outsourced business saw Software Paradise’s profitability rise by 200% in year one.”

Richard Vincent, General Manager of Software Paradise

“I have been so impressed by the quality of staff ProcessFlows assigned to our project. The time taken to train and educate them about our business has been well invested. They go the extra mile for us without even being asked. They are proactive, coming up with new ideas, advising our students and following up to check that a problem has been resolved, or they have received information sent.”

Claire Agutter, MD and joint founder of ITIL Training Zone

“Our business is founded on technology that remotely delivers functionality. It therefore seemed logical to outsource the back office function to a specialist outsourcing provider (…) Transferring our back-office processes to ProcessFlows enabled us to concentrate on our core business activity, whilst at the same time, enhancing our services – all at a low cost and with no risk.”

Brett Loveday, MD of Thintech

Ready to lift your business to a new level?

ProcessFlows Outsourcing supports smaller organisations’ growth by providing them with a reliable and cost-effective alternative to hiring customer service agents in-house. Start ups and fast-growing organisations choose to outsource with ProcessFlows.